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Product Name & Description Changes

This section provides you with important information about Equinix products and the changes you will see in product names and descriptions once the integration of AMS1 is complete. Upon integration, the AMS1 data center will be known as AM11.

New product names will appear on quotes, order documents and invoices. If any of the information provided here is unclear or you have any questions regarding these changes, please do not hesitate to contact our Product Integration Team.

During this integration process and until further notice, there will be no change to the fees charged for already contracted products and services from Switch. Upon integration, customers will see pricing for new products and services align to the Equinix Amsterdam standard pricing. If you have any questions regarding pricing, please contact your Account Manager.

International Business Exchange™ (IBX®)

IBX® stands for International Business Exchange™ (IBX). Our 200+ IBX data centers worldwide provide a dynamic community for our customers to connect on a global basis.

Colocation

Customers will see little change to the current colocation service. Upon integration, we will be migrating customers to the following:

Current Switch product Equinix product name
Private rack cabinet
kW power and cooling capacity - power usage included
Secure Cabinet with kVA Based Power
Private rack cabinet
kW power and cooling capacity - power usage NOT included
Secure Cabinet with Metered Power kVA Based Draw Cap
Private cage
kW power and cooling capacity - power usage included
Private Cage with kVA Based Power
Private cage
kW power and cooling capacity - power usage included
Private Cage with Metered Power kVA Based Draw Cap

Metered Power & kVA

Equinix invoices for power using kVA

  • (i) kVA Power

    In order to ensure consistency across Equinix systems, your kW power will be translated to a power Draw Cap in kVA using an assumed power factor of 0.95. This means that for every 1 kW of power and cooling capacity you will be allocated a Draw Cap of 1.05 kVA. For example, if you currently have 15 kW of power and cooling capacity you will be allocated a Draw Cap of 15.8 kVA. Your monthly recurring charges will remain unchanged.

    Upon integration, your power and cooling capacity will be migrated into the Equinix “kVA Based Power” family of products. This provides a fixed monthly cost for the power used in your cage or cabinet. kVA Based Power includes a Draw Cap which is the maximum load that you can draw at one time across all of your installed equipment.

  • (ii) Metered Power

    Your metered power consumption will be migrated into the Equinix “Metered Power with kVA Based Draw Cap” family of products. Just like the metered power product you enjoyed with Switch, this product provides for a fixed monthly cost for space and power availability, but with a variable cost for power usage based upon your measured power consumption.

    As with kVA Power, the Equinix metered power products include a Draw Cap which is the maximum load that you can draw at one time across all of your installed equipment. In order to ensure consistency across Equinix systems, your kW power will be translated to a Draw Cap in kVA using an assumed power factor of 0.95. This means that for every 1 kW of power and cooling capacity you will be allocated a Draw Cap of 1.05 kVA. For example, if you currently have 15 kW of power and cooling capacity you will be allocated a Draw Cap of 15.8 kVA.

Once the integration is complete, customers will no longer be able to access the Switch CCC portal to view power usage. Customers requiring power usage information should contact their Customer Success Manager (CSM) to arrange the delivery of power usage reports. At Equinix, power usage reports carry an additional fee. However, as Switch customers would previously have received these reports free-of-charge, Equinix will waive the power usage report fee for a 12- month period after integration is complete.

Please be aware, these power usage reports must be requested directly via your Customer Success Manager (CSM) and not via the Equinix Customer Portal (ECP).

Equinix Cross Connect

Equinix Cross Connect allows customers to connect to one another within and between IBX data centers in the same campus, providing direct access to thousands of networks and enterprises, cloud service providers and digital content providers.

  • Standard Cross Connects can be used for private peering and direct connectivity in lieu of local loop connections
  • Private Patch Panel enables a customer to connect to another customer within an Equinix IBX when a Meet Me Room (MMR) architecture is used. PPP is required to create the cross connect
  • Campus Cross Connects enable customers to connect to another customer in a different Equinix IBX within 10 km
  • Intra-Customer Cross Connects enable customers to connect to their own non-contiguous equipment in the same IBX
  • Innerduct enables customers to pull bulk fiber into the IBX from their local fiber network

The following table outlines the changes customers will see in more detail:

  Switch Datacenter Equinix Notes
Product Name Cross Connect, Inhouse Cabling Cross Connect, Private Patch Panel (PPP) Campus Cross Connect will be available from AM11 to AM7
Media type Single mode Fiber (SMF) Single mode Fiber (SMF)  
MRC Existing MRC will continue to be charged until further notice €100 * Only A-side charged
NRC Switch NRC will continue to be charged until integration €450 Home run
€225 PPP (per connection)
Only A-side charged for Home-run
A-side and Z-side charged for PPP
Deinstall Fee N/A €100 Only A-side charged
Price Indexation 2% Up to 5%  
SLA Provisioning N/A Premium 24 hours / Plus 3 business days AM11 will be classified as either Premium or Plus within 6 months of integration. Until then, no SLA will apply.
SLA Availability N/A 99.99%  

For more information on Cross Connects and Innerduct, please refer to the Download Section in this Resource Center and select the AM11 Integration Communications Cross Connect and Innerduct presentation.

Equinix is progressively offering a range of interconnection products to customers in new Equinix data centers. The following list indicates products that may be available to assist your IT operations. Please note, not all these products will be available in every IBX.

  • Metro Connect (intra-metro IBX connectivity)
  • Equinix Connect (Internet connectivity)
  • Internet Exchange (network peering)
  • Equinix Cloud Exchange Fabric (one-to-many gateway to cloud provider; inter IBX connectivity)

For product details please refer to the Download Section of this Resource Center. For availability please contact the Product Integration Team or your Equinix Account Manager.

Equinix Connect

The current Switch Bandwidth product will be known as Equinix Connect. Equinix Connect provides direct internet access as a managed, Dual-homed service in our Equinix IBX data centers. There will be no change to this product.

Equinix Customer Support – Smart Hands™

Equinix Smart Hands will replace the Warm Hands/Support Hours service you currently receive. Smart Hands will provide access to the same services via the Equinix Global Service Desk (GSD). This will provide support on a 24 Business Hours basis (business support is provided based on an 8 hour-day, Monday through Friday).

The consumption model for Smart Hands is as follows:

  • Smart Hands Ad-Hoc – Smart Hands can be purchased and consumed on an ad-hoc basis
  • Smart Hands Support Plans – bundled hours consumed and billed on a monthly basis
  • Pre-Paid Smart Hands – bundled hours that are billed as a single item and consumed over a 12-month period
  • Recurring Smart Hands – ad hoc Smart Hands that are scheduled and consumed over a pre-defined period of time and billed on a time and material basis.

We have 2 types of service requests:

  • (i)Trouble tickets – these are for service impacting incidents and go directly to the IBX teams, ensuring that the requests are prioritised. The expected response time for trouble tickets is 30 minutes.
  • (ii)Smart Hands – these are for non-service impacting incidents and have an expected turnaround time of 24 Business Hours. Please be aware, customers can request an expedite or a specific time during the 24-hour window which subject to availability would be accommodated at the IBX team’s discretion. The IBX team may also propose an alternative time if the time requested by the customer is not available.

We are ready to answer any queries you have and help you through the transition. If you have any questions, please contact our Product Integration Team or your Account Manager directly.