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Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by country

AmericasSupport by phoneSupport via email
BrazilLocal Toll Free Support: 0800.892.5065
Direct Support: +55 11 3958 0325
(Please note charges will apply)
support@equinix.com
US & CanadaSupport: +1.866.378.4649support@equinix.com
ColombiaSupport:  +01.800.518.4298support@equinix.com
MexicoLocal Toll Free Support:  800.461.0061
Direct Support:  +52 55 5350 1115
(Please note charges will apply)
support@equinix.com
EMEASupport by phoneSupport via email
BulgariaSupport: +359 2 8430700servicedesk.bg@eu.equinix.com
FinlandSupport: +358 94 2453 741servicedesk.fi@eu.equinix.com
FranceSupport:  +33.1.8488.3496servicedesk.fr@eu.equinix.com
GermanySupport:  +49 30 31198400servicedesk.de@eu.equinix.com
IrelandSupport:  +353 (0)1 903 8613servicedesk.ie@eu.equinix.com
ItalySupport: +39 02 94753529servicedesk.it@eu.equinix.com
NetherlandsSupport:  +31.20.808.0015servicedesk.nl@eu.equinix.com
Netherlands (Enschede)Managed Services:  +31.053.8080.116supportdesk.nl@eu.equinix.com
PolandSupport: +48 22 307 88 93servicedesk.pl@eu.equinix.com
PLIX Portal: Statistics (Internet Exchange only)
PortugalSupport:  +00.351.3088.10818servicedesk.pt@eu.equinix.com
SpainSupport:  +34.911.238.857servicedesk.es@eu.equinix.com
SwedenSupport: +46.8.446.866.08servicedesk.se@eu.equinix.com
Switzerland (Geneva)Support:  +41.22.518.0720servicedesk.gv@eu.equinix.com
Switzerland (Zurich)Support:  +41.43.508.1038servicedesk.zh@eu.equinix.com
TurkeySupport: +90 8503930426serviceDesk.TR@eu.equinix.com
United Arab Emirates (UAE)In UAE: Support:   +97144493850
Outside UAE: Support:  +97144493850
servicedesk.ae@eu.equinix.com
United KingdomSupport:  +44.345.373.2999servicedesk.uk@eu.equinix.com
Asia-PacificSupport by phoneSupport via email
AustraliaLocal Toll Free: Support: 1800 312 838
Direct: Support:  +61 2 7202 6500
ServiceDesk@equinix.com
ChinaLocal Toll Free: Support: 400.120.9055servicedesk@gaohongidc.cn
Hong KongLocal Toll Free: Support: 800 938 645
Direct: Support:  +852 3018 1786
ServiceDesk@equinix.com
IndonesiaLocal:  +62.21.2949.3000customer.care@dci-indonesia.com
JapanLocal Toll Free: Support: 0800.123.6449
Direct: Support: +81.50.3204.4692
ServiceDesk.JP@equinix.com
SingaporeLocal Toll Free: Support:  800.852.3382
Direct: Support:  +65.3158.5435
ServiceDesk@equinix.com
South KoreaLocal Toll Free: Support: 07988.523.8004
Direct: Support: +82 70.7488.3125
ServiceDesk.kr@equinix.com