Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by country

AmericasSupport by phoneSupport via email
BrazilLocal Toll Free Support: 0800.892.5065
Direct Support:+55 11 3958 0325
(Please note charges will apply)
US & CanadaSupport:
EMEASupport by phoneSupport via email
FinlandSupport:+358 94 2453
IrelandSupport: +353 (0)1 903
ItalySupport:+39 02
Netherlands (Enschede)Managed Services:
PolandSupport:+48 22 307 88
PLIX Portal: Statistics (Internet Exchange only)
Switzerland (Geneva)Support:
Switzerland (Zurich)Support:
United Arab Emirates (UAE)In UAE: Support:  +971.8000.4440837
Outside UAE: Support: +44.345.373.2999
United KingdomSupport:
Asia-PacificSupport by phoneSupport via email
AustraliaLocal Toll Free: Support: 1.800.172.417
Direct: Support: +61.3.8820.5505
ChinaLocal Toll Free: Support:
Hong KongLocal Toll Free: Support: 800.906.850
Direct: Support: +852.5808.5055
JapanLocal Toll Free: Support: 0800.123.6449
Direct: Support: +81.50.3204.4692
SingaporeLocal Toll Free: Support: 800.852.3382
Direct: Support: +65.3158.5435
South KoreaLocal Toll Free: Support: 07988.523.8004
Direct: Support: +82 70.7488.3125