Smart Hands™

Round-the-clock, on-site, operational support service for your data centre equipment

Equinix Smart Hands™ is an around-the-clock, on-site, operational support service for remote management, installation and troubleshooting of your data centre equipment.


On-site assistance

Manage business operations, get on-site technical support.

See the documentation →

Physical Audit Service

Get information on your infrastructure assets and cable connectivity.

See the documentation →

24/7 support availability

Equinix IBX data centres have technical personnel on-site 24/7 for technical support.

Download Data Sheet →

Smart Hands support plan

Save time, money and hassle with our prepaid discount programme including monthly or annual payment schedules. Receive discounts up to 30%, create your own plan by choosing your hours and rollover any unused monthly plan hours.

Leverage the Equinix Customer Portal for All Your Smart Hands Needs

  • Equipment Installation Services
  • Rack and Stack Services
  • Troubleshooting
  • Remote Management
  • Cabling Services
  • Logistics Support
  • Asset Management