Smart Hands™ Customer Guide
Get more info on Smart Hands, such as Trouble Tickets and Scheduled Services.
ExploreSmart Hands is an around-the-clock, on-site, operational support service for remote management, installation and troubleshooting of your data centre equipment.
Benefits
Troubleshooting
On-site technical assistance and test carrier circuits help solve operational hurdles
Remote management
Extend the reach of your IT with Equinix on-site experts
24/7 support availability
Equinix IBX data centres have technical personnel on-site 24/7 for technical support
Smart Hands support plan
Save time, money and hassle with our prepaid discount programme including monthly or annual payment schedules. Receive discounts up to 30%, create your own plan by choosing your hours and rollover any unused monthly plan hours.
Leverage the Equinix Customer Portal
Equipment Installation Services
Cabling Services
Rack and Stack Services
Troubleshooting
Remote Management
Logistics Support
Asset Management