This website will be retiring soon, please use our language selector to view our websites or visit our Swiss German-language site. ›

Download the Datasheet

Smart Hands™

Round-the-clock, on-site, operational support service for your data centre equipment

Smart Hands is an around-the-clock, on-site, operational support service for remote management, installation and troubleshooting of your data centre equipment.



On-site technical assistance and test carrier circuits help solve operational hurdles

See the Technical Documents

Remote management

Extend the reach of your IT with Equinix on-site experts

Download the data sheet

24/7 support availability

Equinix IBX data centres have technical personnel on-site 24/7 for technical support

Download the data sheet

Smart Hands support plan

Save time, money and hassle with our prepaid discount programme including monthly or annual payment schedules. Receive discounts up to 30%, create your own plan by choosing your hours and rollover any unused monthly plan hours.

Download the data sheet

Leverage the Equinix Customer Portal for All Your Smart Hands Needs

Equipment Installation Services

Cabling Services

Rack and Stack Services


Remote Management

Logistics Support

Asset Management