Equinix Smart Hands
Through our Equinix Smart Hands™ service, our highly trained and experienced IBX® Technicians provide remote management, custom installations, and equipment troubleshooting assistance 24 hours a day, 7 days a week, 365 days a year. You can’t be at the IBX data center all the time, but we are.
Smart Hands Services
Equinix Smart Hands services include:
- Onsite/offsite technical assistance and troubleshooting
- Equipment installations and configurations
- Ladder racking, pre-wiring of patch panels and equipment
- Interface card removal, installation and configuration
- Testing media for continuity and proper signaling
- Providing visual verifications to assist in remote troubleshooting
- Inventorying/labeling of equipment
- Assistance in the conference room and with AV equipment setup
- Power cycling a router, server and switch and soft-booting a server
- Adding, removing and verifying a demarcation
- Moving equipment within your space and cabinets
- Moving or securing cables
